Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and DNA Technology (“DNA Technology”, “we”, “us”, or “our”) and govern your access to and use of our website at dnatechnology.ca, our template and services marketplace, our customer and reseller portals, and the related products and services we provide (together, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

Effective date: July 22, 2026. Last updated: July 22, 2026.

1. Who we are

DNA Technology is an information technology company based in Toronto, Ontario, Canada. We provide technology services and operate a marketplace where customers can purchase software templates, subscriptions, and related products, and where approved sales representatives may offer eligible products.

2. Eligibility

You must be at least the age of majority in your province, state, or territory, and be able to form a binding contract, to use the Services. If you use the Services on behalf of a business or other organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

3. Your account

Some features require an account. You agree to provide accurate information, to keep it current, and to keep your credentials confidential. We offer security features such as multi-factor authentication and passkeys, and we encourage you to enable them. You are responsible for activity that occurs under your account, and you agree to notify us promptly at security@dnatechnology.ca if you suspect any unauthorized use.

4. The Services

The Services may include professional technology services, digital products and templates offered through the marketplace, subscriptions, and the provisioning of cloud projects or third-party services that you or your representative order. Specific features, availability, and pricing may change over time. We may add, modify, suspend, or discontinue any part of the Services at our discretion.

5. Orders, pricing, and payment

Prices are shown at the point of purchase and may change. You are responsible for applicable taxes unless stated otherwise. Payments are processed by our third-party payment processors, currently Stripe and PayPal, and your use of their services is subject to their terms. Payment card details are entered directly with those processors and never touch our servers. By submitting an order, you authorize us and our processors to charge the amount shown, including any recurring charges you have agreed to.

6. Subscriptions and renewals

Subscriptions renew automatically for successive terms until cancelled. Unless the law or an offer states otherwise, renewal is charged at the then-current price using your payment method on file. You may cancel a subscription at any time through your account, and cancellation takes effect at the end of the current billing period. We may attempt to recover failed payments before suspending or cancelling a subscription.

7. Refunds and cancellations

Except where required by law or expressly stated at purchase, fees are non-refundable once a digital product has been delivered or a service period has begun. Nothing in this section limits any non-waivable refund or cancellation rights you have under applicable consumer protection law, including the Ontario Consumer Protection Act and comparable laws in your jurisdiction. If you believe you are entitled to a refund, contact us and we will review your request in good faith.

8. License to digital products and templates

When you purchase a digital product or template, and subject to full payment and these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use it for your own business or personal purposes. Unless the product’s own license states otherwise, you may not resell, redistribute, publicly share, or claim authorship of the product itself, remove proprietary notices, or use it to build a competing marketplace. Products offered by independent sellers may carry their own license terms, which apply in addition to these Terms.

9. Sales representatives and resellers

If you participate in our reseller or sales representative program, you agree to the additional program rules presented to you, to act lawfully and honestly, to make no false or misleading claims about the Services, and to comply with anti-spam law when contacting prospects. Commissions and payouts are governed by the program rules and the rates shown in your portal. We may suspend or remove any representative who violates these Terms or the program rules.

10. Acceptable use

You agree not to misuse the Services. In particular, you will not: break the law or infringe the rights of others; upload malicious code or attempt to gain unauthorized access to any system or data; probe, scan, or test the vulnerability of the Services without our written permission; interfere with or disrupt the Services; scrape or harvest data beyond what our interfaces permit; impersonate others or misrepresent your affiliation; or use the Services to send spam or unlawful, harassing, or harmful content. Good-faith security research is welcome under section 15.

11. Your content

You retain ownership of the content you submit, such as reviews, messages, feedback, and documents. You grant us a worldwide, royalty-free license to host, store, process, and display that content solely to operate and improve the Services and as directed by you. You are responsible for your content and confirm you have the rights needed to submit it. We may remove content that violates these Terms or the law.

12. Our intellectual property

The Services, including our software, design, text, graphics, logos, and the DNA Technology name and marks, are owned by us or our licensors and are protected by intellectual property laws. Except for the rights we expressly grant, we reserve all rights. You may not copy, modify, or create derivative works from the Services except as permitted by law or a written license.

13. Third-party services

The Services rely on and may link to third-party products and services, including hosting, authentication, payment, and cloud providers. We do not control third parties, and your use of their offerings is governed by their own terms and policies. We are not responsible for third-party acts or omissions.

14. Privacy

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect, use, and protect your information.

15. Security and responsible disclosure

We take security seriously and describe our safeguards on our Security page. If you discover a vulnerability, please report it responsibly to security@dnatechnology.ca and give us a reasonable opportunity to address it before any public disclosure. We will not pursue good-faith researchers who follow this process and avoid privacy violations, service disruption, and data destruction.

16. Disclaimers

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error free, or secure. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

17. Limitation of liability

To the maximum extent permitted by law, DNA Technology will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or related to the Services. Our total liability for any claim arising out of or related to the Services will not exceed the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred Canadian dollars. Nothing in these Terms limits liability that cannot be limited by law, including your non-waivable rights under consumer protection law.

18. Indemnification

You agree to indemnify and hold harmless DNA Technology and its personnel from claims, losses, and expenses, including reasonable legal fees, arising from your misuse of the Services, your content, or your breach of these Terms or of applicable law, except to the extent caused by us.

19. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Services or other users. On termination, the rights granted to you end, and sections that by their nature should survive, such as payment obligations, license restrictions, disclaimers, limitation of liability, and indemnification, will survive.

20. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of law rules. Subject to any non-waivable rights you have to bring a claim in your home jurisdiction, you and DNA Technology agree to the exclusive jurisdiction of the courts located in Toronto, Ontario for any dispute that is not resolved informally. We encourage you to contact us first so we can try to resolve any concern.

21. Your consumer rights

Nothing in these Terms is intended to limit rights that cannot be limited under the consumer protection laws of your province, state, or country. If a provision of these Terms conflicts with a mandatory consumer right, that right prevails to the extent of the conflict.

22. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the effective date above and, where changes are material, provide a more prominent notice. Your continued use of the Services after an update means you accept the revised Terms.

23. Contact us

Questions about these Terms can be sent to legal@dnatechnology.ca. For privacy questions, use privacy@dnatechnology.ca, and for security reports, use security@dnatechnology.ca.